Betting Rules

By opening an account, accessing a betting service or submitting a wager, you acknowledge that you have read and understood the rules that apply to the relevant service. These rules are intended to explain how bets are generally accepted, recorded, settled and reviewed. Product-specific rules may contain additional information, including eligible markets, event conditions, settlement methods, minimum or maximum stake requirements and circumstances in which a bet may be cancelled or adjusted.

Play99 Casino may make betting services available only where they are permitted to do so. Gambling laws and regulatory requirements can vary between Australian states and territories and may also change over time. You are responsible for checking that you are legally permitted to use the service from your location and for complying with all applicable laws. Access to a website or the ability to create an account does not, by itself, confirm that a particular activity is lawful for you.

You must provide accurate, complete and current information when registering and when using your account. An account must be used only by the registered account holder. You must keep your login details, payment information and account access secure, and you must not allow another person to place bets or play through your account. If you believe that your account has been accessed without permission, you should stop using it and follow the available account security or support process.

• You must meet the applicable minimum age requirement before using betting or gaming services.
• You must not use an account on behalf of another person or permit another person to use your account.
• You must not place bets using funds that you are not authorised to use.
• You must not attempt to bypass location, identity, security or account controls.
• You must comply with the rules shown for the relevant product, market, game or promotion.

Play99 Casino may carry out identity, age, payment, location, security and responsible gambling checks where required or considered appropriate. Betting activity may be restricted, suspended, reviewed or refused while a check is in progress. Any account action will be handled in accordance with the applicable terms and legal requirements.

Bets are settled using the result and settlement method applicable to the relevant product. This may involve an official result, a published event outcome, a game result generated by the service or another reliable result source identified in the specific rules. Results may be subject to confirmation, correction or later review. A preliminary display is not necessarily the final settlement.

The applicable product rules will explain how circumstances such as postponements, abandoned events, cancellations, venue changes, participant withdrawals, dead heats, ties, disqualifications, shortened events, rule changes and other unusual outcomes are treated. If an event or market does not proceed in the way required for settlement, the bet may be void, partially settled or settled under a special rule. Different selections in a multiple bet may be treated differently depending on the relevant rules.

Where a bet is void under the applicable rules, the stake or relevant part of the stake will generally be handled in the manner set out for that product. A void selection in a multiple bet may affect the calculation of the remaining selections. You should read the specific market rules before betting, particularly where an event may be subject to postponement, suspension or a non-standard result.

Play99 Casino may correct an obvious error in odds, prices, market descriptions, results or settlement calculations. An obvious error may include an incorrect price, an incorrect participant or outcome, a technical display error, a calculation error or information that is clearly inconsistent with the intended market. Where a correction is required, the bet may be re-settled using the correct information, declared void where appropriate, or otherwise dealt with under the applicable terms.

If a result, balance or settlement appears incorrect, you should review the bet record and raise the matter through the available support process as soon as reasonably possible. Relevant information may include the bet reference, date, market, stake, displayed result and a description of the issue. Reviews may require verification of account records, transaction history, event information and technical logs.

• A bet is normally settled only after the relevant result is available and verified.
• A corrected official result may lead to a corresponding correction of settlement.
• A market may be suspended while an event or technical issue is reviewed.
• A bet may be void or adjusted where acceptance occurred after closure or because of a material error.
• Any applicable product rule takes priority for the particular market or game.